Duration
6 months
2024
UX Design
Solutions
Project Overview
A forward-thinking cooperative providing electricity and telecommunications to Costa Rica’s coastal communities needed a next-level upgrade. Their existing platform had served its purpose, but as customer expectations evolved, so did the need for a more seamless, intuitive, and accessible experience.
The challenge was to create a portal that worked effortlessly for everyone—from tech-savvy expats who expect instant access to services, to local residents who might be newer to digital platforms and need a little extra confidence when navigating online.
Our approach
Beyond just a visual refresh, we redesigned the platform to:
Turn complicated internal processes into user-friendly B2C navigations flows
Improve accessibility, ensuring a smooth experience for users with different levels of digital familiarity.
Develop a fully responsive web and mobile platform for seamless navigation.
Implement the cooperative’s new brand identity with a modern, user-friendly interface.
Outcome
At its heart, this project was about making technology intuitive and reliable. We built a platform that feels effortless to use, gives customers confidence in managing their services, and strengthens the cooperative’s connection with its community.
